:
Lodging
:
Seminar
:
This interactive and entertaining panel will discuss what guests say they want in their travel experience and what they expect from a hotel. How have technological developments changed customer expectations and how can they be leveraged to keep guests coming back? Also, the panel will explore some unique products and services hotels offer that allows them to consistently attract frequent business travelers, satisfy meeting planners and intrigue the leisure guests.
:
Monday Nov 9, 2009
:
3:00 PM - 4:30 PM
:
1E15
Moderator: Frank Wolfe
Chief executive officer
Hospitality Finance and Technology Professionals (HFTP)
Panelist: Ted Horner
Owner
E Horner & Associates Pty Ltd.
Panelist: Terry L. Price, CHAE, CHTP, CPA
Chief Information Officer
The Grove Park Inn Resort & Spa
Panelist: Richard Siegel
Publisher
Hospitality Upgrade Magazine